Understanding General Practice, Michael Wright Local Medical Council
Following negative and damaging coverage about general practice in the media, our Chief Executive Michael Wright, has produced a video to help patients understand some of the unique challenges that practices face daily. You can access the video here if you wish to share it on your social platforms to help raise awareness and understanding amongst your patient populations.
The Institute of General Practice Management (IGPM) has also put a video together to raise awareness of the abuse that practice staff receive from patients. You can access their video here.

Please help us to help you by cancelling a pre-booked appointment when you no longer require it.

We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs. Face-to-face appointments are available to all patients where there is a clinical need.

Due to Covid-19 a full telephone triage service is in operation. For routine calls you will be given an approximate time that the GP will call but they could call upto 30 minutes before or after that time due to emergencies. For urgent matters you will be told if the GP will call you AM or PM. After speaking to the patient on the telephone the clinician will book a face to face appointment with patients that they feel it is necessary to see.

Your NHS services have a range of measures in place to keep you safe from COVID19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.

If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.

Please click on the link below to see |NHS guidance re GP Appointments during the COVID-19 Pandemic:

Routine Appointments

Routine appointments will be released each morning at 8.00am weekdays for a SAME DAY ROUTINE APPOINTMENT. If you require a routine appointment please call at 8.00am the day you want to speak to the GP or alternatively book through the Practice Website. There will be limited availability to pre- book routine appointments in advance.

Urgent Appointments

If you have stated that the reason you need to speak to a GP is for a Clinical Emergency/Something That Needs to be Seen the Same Day please be aware that the following rules apply:

  • These are all telephone appointments and the GP will invite you into surgery if they feel there is a clinical need to do so after they have spoken to you on the telephone.
  • You will only be able to discuss the one Emergency Problem
  • No repeat sick notes will be issued
  • No repeat prescriptions will be issued
  • You will not be able to discuss long standing health problems that are not related to your emergency need

Nurse Appointments

Nurse appointments are only bookable 4 weeks in advance in order to try and minimise missed appointments.

Online Appointments

Before you book you will need to register to use the online facility.  Please contact the Reception staff for your unique secure user ID. 

You can now book appointments online.  This is for ROUTINE GP telephone appointments only, including SAME DAY ROUTINE GP APPOINTMENTS . Log onto the online system at 8.00am and you will be able to book your appointment with the GP of your choice for the same day. Appointments for all other matters need to be booked with the receptionist.

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